Return & Refund Policy

At HathSe, customer satisfaction is important to us. We take pride in offering premium-quality Peshawari Chappals and strive to ensure every order meets your expectations.

Please read this Return & Refund Policy carefully before placing your order.

Our Commitment

We carefully inspect every product before it is shipped to help ensure you receive it in excellent condition.

If you experience a genuine issue with your order, our support team will work with you to find a fair solution.

Return Eligibility

You may be eligible for a return or exchange if:

You received the wrong product.
You received a damaged or defective product.
The product has a manufacturing defect.
The product is unused, unworn, and returned in its original condition with original packaging (unless the issue is a manufacturing defect).

To request a return, please contact us as soon as reasonably possible after receiving your order.

Items Not Eligible for Return

For hygiene, quality control, or product condition reasons, returns may not be accepted if:

The product has been worn, used, or damaged after delivery.
The product has been intentionally altered.
The product is returned without its original packaging where required.
The issue results from normal wear and tear or improper use.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund request has been approved.

If approved, refunds will be processed using an appropriate method based on the original payment method or as otherwise agreed where permitted.

Shipping charges may not be refundable unless required by law or the return is due to our error.

Exchanges

If you receive the wrong size, wrong product, or a product with a verified manufacturing defect, we will review your request and, where eligible, arrange an exchange.

Product availability may affect replacement options.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

Contact us promptly after receiving your order.
Provide your order number.
Share clear photos of the product and packaging if requested.
Our support team will review your case and assist you.

Order Cancellations

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation may no longer be possible. In such cases, any available options will be handled according to this policy.

Return Shipping

If the return is due to our mistake (such as the wrong item or a verified manufacturing defect), we will work with you to resolve the matter appropriately.

For other eligible returns, responsibility for return shipping may depend on the circumstances and applicable law.